Restaurant Customer Service

OK...I'm still on a customer service kick.  Customer service is not hard, and usually doesn't take that much time/effort! 

My better half and I went to eat at one of our favorite "meat/veggie" restaurants tonight.  It was a slow night and the wait staff didn't have a lot to do...meaning they were mostly standing around complaining about the amount of business in the place and tips they were going to get tonight.  That's another story...

There was a table off on the side with a gentleman and two children.  The oldest girl (probably about 12) approached a couple of the waitresses and asked for a towel.  One of them handed her the towel and turned back to the conversation they were having.

At this point I've finished eating and am just watching what is happening.

The girl proceeded to start wiping something up - one of them had apparently spilled a drink - she was trying to get it up.  NONE of the waitresses even noticed she was doing something other than sitting waiting on her meal.

Several minutes go by, she is still wiping, and the busboy was the FIRST one to notice she seemed to be in need of help.  He approached and proceeded to clear the table and wipe it down for her.

Finally - the waitress assigned to that table noticed him and approached to see what was happening.  She then got involved and finished the clean up. 

All the while those same three waitresses the girl had approached were still standing in the same place talking and glancing in that direction watching the assigned waitress handle the situation.

Now is where I'm asking you if I'm the ONLY one who sees a problem here!  At the very least, at least one of the original waitresses should have followed the girl to her table to help her with whatever she would have needed the towel for.  Even if it wasn't their assigned table.

And those of you who know me - know I did relay what I saw to the owner who happens to be a friend.  I'm sure it will be obvious I'm the 'customer' who complained about the wait staff - I've done it before...  but that's just too bad.  Poor customer service is a No-No in ANY situation.

Opinions - Comments?

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