I have to report good news!! My better half and I decided to eat lunch at the restaurant in my previous story...I've told you, it is one of our favs. Some of the same waitresses I was complaining about were on duty.
I have to say, they were all doing much better. I saw waitresses checking on other tables to fill drinks (which they never did before) and check on customers who happen to look up - you know when you look up trying to decide how to get someone's attention...
It was MUCH better than the other night!
That is how customer service is supposed to be. Every customer in that restaurant is a customer -period - regardless of who their waitress happens to be.
Unfortunately, I didn't have a chance to tell the owner I saw much improvement. Since I did tell him my 'bad' story the other night - I'll send him an email just so he'll know they were doing better.
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